{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked standard delivery across the United Kingdom is free on orders of £100 or more and otherwise £25. Orders are handled in 24 to 48 hours; standard delivery then takes 5 to 7 days.",
    "content": "Shipping Last updated 7 September 2026. Where we deliver We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. What delivery costs Delivery is free on orders over £100. Below that, a flat £25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@mytowels.uk before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://mytowels.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "An order may be cancelled before dispatch. For most online purchases, tell us within 14 days after delivery that you wish to cancel, then return the item within another 14 days. Change-of-mind return postage is paid by the customer; the store pays where goods are faulty, damaged, incomplete or incorrect. No cancellation or handling fee is charged. Statutory rights remain unaffected.",
    "content": "Refunds & Returns Last updated 24 September 2026. If you are not happy with what you bought, we would rather sort it out than leave it. Email theteam@mytowels.uk with your order number and we will answer, usually within 24 hours. Cancelling an order You can cancel an order at any point before it ships, and there is no charge for cancelling. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within 12 hours and we will have the best chance of catching it. If the parcel has already been dispatched, use the cancellation and return process below. Cancelling after delivery For most online purchases, tell us that you wish to cancel within 14 days after the day the goods are delivered. You then have another 14 days to send the goods back. To help us identify and process the return, include: you have the receipt, order confirmation or other proof of purchase from this site your order number and the item being returned the return tracking details once the parcel is on its way You may inspect the goods as you could in a shop. We may reduce a refund only where the value has been reduced by handling beyond what is reasonably necessary to inspect them. We cannot process items bought from a third-party retailer. Returns where you have changed your mind Where you are returning an item for one of these reasons: you found a better price you changed your mind it does not fit you no longer need it you ordered the wrong item you pay the direct cost of returning the item to the return address we give you. Use a tracked service and tell us the tracking details. We do not charge a handling fee. Where a cancelled order included a delivery charge, we also refund the cost of the least expensive standard delivery option we offered. If you are unsure which size or which set suits you, email us first. It is a short conversation and it is a great deal cheaper than posting something back. Damaged, incorrect, or never arrived These are different, and you pay nothing. If your item arrives damaged or with parts missing, if you receive something other than what you ordered, or if your order does not arrive at all, tell us as soon as you notice. We bear the return postage in those cases and deal with it directly. We may ask for a photograph or a short description of the condition the order arrived in, and we would appreciate your help with that. How a refund is paid We issue the refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. The money goes back to the card or PayPal account you paid with unless you expressly agree to another method. Nothing here is made to order Every product we sell is a stock item. The towels, the bath sheets, the robes, the hair turbans and the towel warmer are all supplied as manufactured. Nothing is cut, built or configured to your measurements, so no part of our range is excluded from the terms on this page. Your legal rights Nothing on this page limits any mandatory right or remedy available under UK law, including rights where goods are faulty, not as described or not fit for purpose. Where those rights provide stronger protection, they take priority over this policy. Questions Email theteam@mytowels.uk and we will help.",
    "url": "https://mytowels.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Towel Company UK collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 24 September 2026. This Privacy Policy explains how Towel Company UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit mytowels.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@mytowels.uk or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Subject to UK data protection law and its applicable exceptions, you may ask us to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion or restriction of your personal data where the law allows. Object to processing, including direct marketing. Request a portable copy of data you supplied in applicable circumstances. Withdraw consent where our processing relies on consent. To exercise any of these rights, email us at theteam@mytowels.uk . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, contact us first so we can investigate. You may also raise a concern with the UK's Information Commissioner's Office (ICO) . Nothing here limits any right you have under UK data protection law. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Towel Company UK, a division of Caruso Consulting Co Ltd : Registered address: Suite 14, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Thailand VAT ID: 0765554000332 Email: theteam@mytowels.uk International call centre: +66 98 391 3877",
    "url": "https://mytowels.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Towel Company UK.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of mytowels.uk and any purchase you make from Towel Company UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Towel Company UK name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately using the material, dimensions, set contents and care information available to us. Product photos are for illustration; slight variation in colour and finish can occur. If a specification is not published, please ask us before ordering rather than assuming it applies. Pricing All prices are shown in pounds sterling (GBP). No tax is added at the checkout, so the price shown is the price you pay. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@mytowels.uk or call +66 98 391 3877 , our team is happy to help. Contact Us Towel Company UK, a division of Caruso Consulting Co Ltd : Registered address: Suite 14, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Thailand VAT ID: 0765554000332 Email: theteam@mytowels.uk International call centre: +66 98 391 3877",
    "url": "https://mytowels.uk/terms-and-conditions/"
  }
}