Contact us
Questions about which towel or robe suits you, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameTowel Company UK, a division of Caruso Consulting Co Ltd
- Thailand VAT ID0765554000332
- Registered addressSuite 14, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@mytowels.uk
Orders over £100 ship free with tracked delivery (a flat £25 applies below that). See Refunds & Returns and Shipping for the full details.
Common questions
How do I contact customer support?
Email theteam@mytowels.uk.
What should I include with an order question?
Include the order number, the name used for the order and a concise description of the issue. Do not email card details.
Can I ask a product question before ordering?
Yes. Tell the team which product and specification you need confirmed.
Where is the United Kingdom contact address?
We do not operate a public shop. Our registered business address and contact details are published on this page.
Where are the policies?
Shipping, returns, privacy and terms pages are linked in the site footer.