Customer Reviews
Where our reviews live, and how to leave one
Reviews are how the next person decides whether to trust us, so we would rather have honest ones than flattering ones.
Leaving a review
Use our public review page to share an honest account of your experience, whether it was positive or negative.
If something went wrong, the support page sends the details straight to the team so we can put it right. It also keeps the same public-review link available; contacting us is not a condition of leaving a review.
What we do not do
You will not find a star rating, a review count or a customer quote anywhere on this site that we cannot show you the source of. Where a product page has no real review data behind it, the reviews section renders nothing at all rather than filling the space with something invented.
That is deliberate. A five star average assembled from nowhere is worth less than no average, and it is the sort of thing that is very hard to walk back.
Other feedback
Reviews are not the only useful kind. Photographs of a system running, questions we should have answered on a product page, a specification that turned out to be wrong, or a step in an assembly that took longer than it should have: all of that is worth more to us than a star rating.
Send any of it to theteam@mytowels.uk.